I frequently hear managers tell me that new ideas are simply not bubbling up in their groups. My experience has shown that there are usually a couple of culprits. One, when people are simply too overwhelmed with work and change, the surfacing of new ideas can easily be turned off. Survival becomes the name of [Read More]
Lessons from The Leadership Challenge Forum
July 31, 2011 by Leave a Comment
This past week, a couple hundred people met just off the Magnificent Mile in Chicago to learn more about the Magnificent Methodology of leadership development called The Leadership Challenge. Those of you with whom we at ILA work are quite familiar with this body of work. Thought you might appreciate a quick summary of powerful lessons from [Read More]
Who Cares Enough?
July 25, 2011 by 1 Comment
I had several people comment on our previous blog (Little Things), that in their opinions, organizations simply don’t care very much anymore about their customers. Organizations frequently say they care, but the customer experience is often a different story. Saying you care is pretty easy, but by itself only sets the table to disappoint others [Read More]
