Conflict Resolution

In dealing with other human beings on issues of importance, conflict is inevitable.

Effectively dealing with conflict is one of the toughest challenges facing most managers and supervisors. It might be easy to say that conflict can be productive, but on too many occasions, people have unfortunately encountered the destructive side of it. The good news is through this program, people can learn how to work with conflict in a way that leads directly to more productive outcomes and stronger relationships.

Since all associates experience conflict with colleagues, literally everyone would benefit from this workshop, although managers and supervisors are a priority.

 
Highlights Include:

• The Thomas-Kilman Conflict Mode Instrument.
• A proven constructive feedback process.
• An organization specific case study for practice.
• The opportunity to apply the learning to a personal conflict via role playing and action planning.

 
Direct Connection to the Job:

• Participants become more aware of their own conflict styles.
  
• They recognize the conflict styles of others.
  
• Conflict situations are assessed to determine the appropriate conflict style to use.
  
• Exercises to practice using the different conflict modes.

 
Investment in Performance:

• Includes participant materials for 20 participants
• Additional participant materials are $100.00 each.

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