This past week, a couple hundred people met just off the Magnificent Mile in Chicago to learn more about the Magnificent Methodology of leadership development called The Leadership Challenge. Those of you with whom we at ILA work are quite familiar with this body of work. Thought you might appreciate a quick summary of powerful lessons from [Read More]
Who Cares Enough?
July 25, 2011 by 1 Comment
I had several people comment on our previous blog (Little Things), that in their opinions, organizations simply don’t care very much anymore about their customers. Organizations frequently say they care, but the customer experience is often a different story. Saying you care is pretty easy, but by itself only sets the table to disappoint others [Read More]
Pay Attention to the Little Things
July 18, 2011 by 1 Comment
Just returned from a week on the beach in Panama City Beach. Stayed at a beautiful condo complex with a fabulous swimming pool area, terrific ocean views, and quite friendly workers. And I will never stay there again. The management obviously does not care (or feel they have to) about the customer experience. Allow me [Read More]
Reflections on Independence
July 3, 2011 by Leave a Comment
As I reflect on the eve of Independence Day, I am reminded by the level of commitment people once had toward a common goal. Independence, freedom from overbearing rule from another country – those are pretty big concepts. And did they ever take some hard work and sacrifice. Ironically today, many of the difficulties we [Read More]
A Question of Values
June 28, 2011 by 1 Comment
Was working with a group of very bright people today, discussing the characteristics people most look for in leaders they would willingly choose to follow. Honesty is the characteristic which is most frequently cited in a survey that has been going on for over twenty years. One of the participants asked something like, “given the [Read More]
Think About Advice
May 28, 2011 by Leave a Comment
Many of the commencement speeches have been in the news lately, with speakers offering all kinds of wise-sounding advice. Funny thing – much of the advice in one address seems to be at complete odds with the advice from another. Should you seize the moment to individually soar, or focus on a relationship which can [Read More]
